Returns policy

Returns policy

We want happy customers!

If something's not right, please get in touch straight away via email - orders@simplygifts.co.nz or phone - 021-060-9547 and we will work to put things right straight away. Quality of product and service are super important to us and we want everyone to be delighted!

Returns:

Our policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase and photographic evedence of the problem/breakage and we will gladly replace your purchase with an exact match.

Refunds (if applicable):

Once your return is received we will send you an email to notify you that we have received your returned item.

If a refund is requested it will be processed straight away.

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