Shipping and Delivery

We deliver gifts throughout New Zealand.

Courier-Post Delivery Delay Update 

In Alert Levels 2 and 3, more retailers have started operating online so there has been a huge increase in the number of parcels needing delivery. Courier Post are receiving record numbers of parcels, over 200 parcels every minute. This increase in volume means you may face potential delivery delays. Most of their parcels are being delivered within 2-3 working days but in some cases, they are seeing delays of up to 10 working days in Auckland and 5 working days anywhere else in the country. If you have a question about your delivery, please help their team out by checking out their FAQs first and only calling Courier Post team if your parcel has been delayed longer than five working days. Rest assured that while there may be a delay, they are working hard to get your parcel delivered as fast as possible.

Here’s what Courier Post are doing to get things moving 

  • People from across the business are lending a hand to support our delivery and processing teams. 
  • Drivers from other industries such as taxi drivers or shuttle drivers are helping with deliveries.
  • There are 11 sites across the country processing parcels 24/7
  • There are approximately 200 extra delivery vehicles.
  • Parcels are being delivered 7 days a week.
  • An additional 3,000 containers are being used to transport parcels around the country.
We ship our gifts with Courier Post. A signature is required on delivery of your gift, which gives us all some extra security and peace of mind.
  • FREE STANDARD delivery takes 2-3 business days and 2-4 business days for RURAL addresses. 
  • NEXT BUSINESS DAY delivery takes 1 business day from collection. 2-3 days for RURAL addresses.
  • SATURDAY delivery option available at checkout.
If the recipient is not home when the parcel is delivered, a card will be left for them to arrange re-delivery or collection. If you know that the recipient will not be home, you may authorise us to instruct the courier to leave the parcel at the door (please add a note to your order). Please note that this is done at your own risk.

Order cut-off time is 15h00 for the parcel to be collected by the courier the same day. Orders are dispatched Monday to Friday.

No delivery on public holidays.

Please note that delivery times are estimates provided by the courier company. Once the gift is handed over to the courier company, we have no control over the delivery timing.